So that our customers always feel that they are in good hands with us and have a contact person for all their needs, we have built up an effective Customer Organization Team in recent years. Here, you will support your customers with onboarding, everyday processes and technical questions – by phone, in chat, by email or remotely.
Opinions from the team
In order for you to be able to get a better impression of things, we asked your future teammates for a few personal insights.
„It's a pleasure to see how the Customer Success department continues to grow, especially internationally. We make use of every day to support our customers even more effectively with future-oriented innovations and the best care. It's great to be a part of this development.“
„Finding a workplace with a productive team dynamic is a challenge, but here at Sport Alliance, we live and breathe „Teamwork". What motivates me most is the mix of responsibility, trust, and the shared ambition to build long-term, sustainable value together as a team.“
„What I value most about Sport Alliance is the opportunity for continuous professional growth while working alongside a diverse and incredibly supportive team that is truly passionate about improving the customer experience day by day.“
„The development that we have seen in just the last year alone is unbelievable. The cherry on top, though, is my colleagues. From day one onwards, I was part of a new, big family.“
„There is never a dull day working in Customer Care and Success, and that's how it should be. It takes a whole team of individuals working in harmony and coordination with other teams to achieve our goals. We always have to be on our toes: investigating, exploring, understanding, listening, explaining, clarifying, problem-solving, fixing. For me it's just brilliant, and even more so to do all that in a company that is at the cutting edge of bringing digitalisation to the fitness and leisure industry.“
„This team gives you the chance to build, improve, and rethink how customer operations work at scale while staying close to real execution. We handle tickets every day, but with modern tools, clear ownership, and a clear ambition to continuously improve how we work tomorrow.“
„It is incredibly exciting to see how we are taking Customer Care to the next level and creating real value for our partners through innovative processes. I truly enjoy actively shaping the future of our department and supporting our customers with passion every single day. Being part of this highly motivated team and setting standards for first-class service together is a rewarding experience day after day.“
„Working with customers from all over the world and introducing Magicline to the global market is really exciting! Especially when you are surrounded by an international team of highly motivated people with the same goal in mind.“
