Create positive customer experiences

Customer Success at Sport Alliance

So that our customers always feel that they are in good hands with us and have a contact person for all their needs, we have built up an effective Customer Success Team in recent years. Here, you will support your customers with onboarding, everyday processes and technical questions – by phone, in chat, by email or remotely.

Customer Success

This department is the right place for you if ensuring that our products and services are used successfully is something that you'd enjoy. You will help our customers in all matters and will always remain friendly and customer-oriented. No day is like the other here – there's onboarding customers, integrating the software, complex enquiries to deal with, and much more. You will certainly not get bored in our Customer Success team!

Technical Customer Success

Only when our software and hardware are implemented at the customer's business does it become apparent how successful they will be with it. And that's exactly what you're responsible for. You will take care of the assembly, commissioning and maintenance as well as the delivery and installation of our products. But you also deliver top performance when it comes to technical advice, e.g., for new openings or system expansions.

Receivables Management Clerk

In our Receivables Management department, it is important to us that we always find a solution and that we do not neglect the human aspect. A friendly and confident, but still clear, manner of communication should therefore be no issue for you. Talking to lawyers, government authorities and our debt collection company will also be one of your tasks.

Opinions from the team

In order for you to be able to get a better impression of things, we asked your future teammates for a few personal insights.

Konstantin Wolkowa
Konstantin Wolkowa Profit Center Manager Magicline
„We are convinced that our products offer great added value for studio owners around the world – and we can't wait to see how our software solutions are embraced internationally.“
Fabian Arendt
Fabian Arendt Teamlead Customer Success
„It's a pleasure to see how the Customer Success department continues to grow, especially internationally. We make use of every day to support our customers even more effectively with future-oriented innovations and the best care. It's great to be a part of this development.“
Francesco La Mendola
Francesco La Mendola Customer Success Manager
„As a Customer Success Manager, you have the chance to get to know customers from all over the world and to establish a connection with them. That is so much fun, especially when you work with such a strong team that always gives more than 100%.“
Franziska Schmidt
Franziska Schmidt Customer Success Manager
„The development that we have seen in just the last year alone is unbelievable. The cherry on top, though, is my colleagues. From day one onwards, I was part of a new, big family.“

Sport Alliance as an employer

Want to get to know the whole team and get a feel for our sporting spirit? Then take a look at our Team section

Team of Sport Alliance

Benefits What you can
expect from us

MacBook and iPhone Use your equipment for both work and private use.

Mobile working Work when and where you want after consulting the team.

MySports Corporate Sport You will receive rewards for, e.g., steps you have taken or workouts.

Subsidy for the HVV public transport network We will subsidise your HVV ProfiCard travel card.

Company pension scheme We will subsidise 100% of your company pension plan.

30 days of annual leave As a full-time employee, you therefore have a lot of time for regeneration.

GymLab Use our in-house gym for your workouts free of charge.

Personal trainer Our personal trainer is at your side for free.

Health coach Optimise your diet for free with our health coach.

Application process Here's how it works

  • Familiarisation

    You get to know us and we get to know you – in an easy and informal manner

  • Trial day

    We show each other what we can do and how we work

  • Offer

    Thumbs up from both sides? Then we'll offer you a contract

Apply now Find the perfect position for you

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Say "Hello" anyway!

Regardless of what vacancies we have, we would definitely like to get to know you. This way, we will already be in contact and we will think of you when we are looking for new talent.

Louisa Appiah
Louisa Recruiting & Talent Manager

Hey, I'm Louisa and I'm happy that you're interested in Sport Alliance. If you would like to find out more about us, who we are and what we strive for, you are welcome to book an appointment on my Calendly page. This appointment is a first meeting – completely non-binding and informal. You can find out exactly what it involves here. I look forward to meeting you!